Member Terms & Conditions

In these terms: “We” or “Us” means Flok Space Ltd trading as Flok You signed up with online or in person. “You” or “Member” means the company/individual signed up online for Membership. “Premises” means shared workspace at Flok.

1. Flok Membership Benefits

Subject to the terms of this Agreement, we will provide You with the following facilities during Opening Hours:

Use of allocated areas within any Flok Premises (“Premises”);
Use of the shared internet connection.
Use of meeting rooms, subject to availability in accordance with the charges set out below in Resident Charges. No refunds will be given for bookings that are made and then not used.
Use printers/copiers/scanners per the charges set out below in Resident Charges.
Access to exclusive Flok events, promotions, and benefits.
Resident Charges include maintenance and cleaning of the shared workspace, Front desk and guest services, and Waste disposal.
Use of the Premises is subject to sufficient space being available at the Premises to accommodate safely and comfortably the Members wishing to use the space at any one time. We will determine the capacity levels, and our decision in respect of such shall be final and binding. There may be times when space is unavailable, and You are refused entry to the Premises.
Any guest being brought into the premises out of office hours without prior authorisation will result in an automatic full-day pass at the current rate per person being charged on to your company account. Regardless of during stayed.

2. Additional Services

The following services are available to Flok Resident members upon request and are subject to additional charges. See Your Community Manager for information and pricing:
Additional Meeting room credits
Registered Business Address – This is subject to availability and must be agreed by Flok team, Supporting business documents and director IDs will be required.
Supporting documents may include the following:
1. Valid drivers licence with current residential address
2. Passport
3. Utility Bill
4. Company formation documentation
Locker rental – subject to availability and a refundable deposit being paid (£10)

3. Regular Opening Hours by Membership Group

Flok Up and Work – Monday to Friday 08:00 – 17:00
Join the Flok – Monday to Friday 08:00 – 17:00
Big Flok-ing Deal Monday to Sunday 07:00 – 00:00
Flok will be staffed during Regular Business Hours on Regular Business Days.
Only Big Flok-ing Deal Members will have access on national holidays unless communicated otherwise.
We reserve the right to shorten or amend the above hours at any time. If we make any such changes, we shall give You as much notice as possible. There may be circumstances outside our control where we cannot show You advance notice of such changes.

4. Printing/Copy Credits

Resident Members are entitled to “Fair Usage printing”, which means 50 black and white prints and 15 colour prints per member per month.
The balance in the number of printouts is reset at the end of each calendar month.
Additional printouts and copies are charged at 5p per A4 black and white print, 20p per A4 colour print, 20p per A3 black and white, and 40p per A3 colour.

5. Mail Handling Services

We offer a mail handling service to members of the Big Flok-ing Deal membership, and other members may add this as an additional service at £50 per month, Subject to availability.
If You choose to use this service, You must collect Your post from the Premises during Regular Business Hours. All posts must be collected regularly.
Your responsibility is to provide any additional information requested, and this service will not commence until this information has been supplied to our satisfaction.
We do not take responsibility for any lost or damaged items.
We shall not accept any item which exceeds 6kg in weight, 50cm in any dimension or one cubic foot in volume.
We retain the right to return to the sender any post or parcels that are not collected within 30 days of receipt.
No warranties are given for the availability of our staff to sign for or forward mail delivered to the Premises outside Regular Business Hours.

6. Meeting Room Bookings

Big Flok-ing Deal members receive 6 x 1-hour credits per month to be used for bookable for any meeting rooms per company. The credits are reset at the end of every calendar month.
Big Flok-ing Deal Members receive discounted meeting room pricing over membership tiers. The discount is 30%. Meeting room pricing can be found on the Flok.life website, which excludes any events and the usage of the Hustlers Arena.
Join the Flok members receive 4 x 1-hour credits per month to be used for bookable meeting rooms per company. The credits are reset at the end of every calendar month.
Join the Flok Members receive discounted meeting room pricing over membership tiers. The discount is 10%. Meeting room pricing can be found on the Flok.life website, which excludes any events and the usage of the Hustlers Arena.
To keep our meeting rooms as available as possible for all members, we ask that You book a meeting room through the Flok app or web portal and please arrive on time. If You do not arrive for Your meeting room booking within 15 minutes of the start time, we will move Your booking to an ‘unattended meeting room booking’. Unattended meeting room bookings will be charged at £30.
Any unattended meeting room bookings made using Your allocation will still count as being used.
Podcast Studio will be locked out of hours unless booked in advance.
You will be liable for any loss or damage to any equipment in Flok Space and the Podcast Studio which may result in the termination of your membership and full cost being recovered through legal action.
You will switch off the lights and air conditioning system when leaving the meeting room. Any excess usage may result in a chargeback in accordance with electricity/ time used.
Cancellation Policy: You can cancel meeting room bookings up to forty-eight (48) hours before the start of Your meeting without being charged. Any catering that has been requested and ordered even if no longer required will still be chargeable at the full catering cost.

7. Flok Cafe Usage

Opening hours will be from 08:00 to 16:00, Monday to Friday.
You are responsible for making the cafe staff aware of any food allergies and dietary requirements.
Flok Up and Work -no discounts available, and You will pay the total price of all food and beverages,
Join the Flok – 5% off all food and beverage for the members only, Free tea and coffee from the Pink kitchen.
Big Flok-ing Deal 10% off all food and beverages and complimentary selected breakfast from the pink kitchen. Each Big Flok-ing Deal member will also get one free coffee or tea* only on selected drinks per day from the cafe, limited to teas and coffees under the value of £3.50 each.
Only Flok staff are permitted in the café bar area. Any loss or damage of stock and equipment by any member will result in termination of membership and Flok Space Ltd will pursue by legal action recovery on any cost occurred on replacing any stock or equipment.

8. Rules and Regulations

Use of the premises is subject to sufficient space available to accommodate the members wishing to use the space at any one time. We will determine the capacity levels.
You are not entitled to bring in guests under Your Membership without booking a meeting room. If You require Your guests to use non-meeting room facilities, they will need to sign up as new members.
Your guests attending a meeting in a pre-booked meeting room must sign in and out at the front desk every time they enter and leave the premises.
You must not carry on any activity or business on the premises that is dangerous, offensive, noxious, illegal, immoral, or may become a nuisance, annoyance or inconvenience to us, other users, or any neighbouring premises.
You are not permitted to lease or sublease Your space or Membership.
You will not alter or install any wiring, IT or telecommunications connections without our permission.
You will maintain the facilities in their existing condition and notify us immediately should any damage occur. You will be responsible for any damage that You or Your guests cause to such facilities.
You must ensure any used cutlery and glasses are stowed in the dishwasher located in the pink kitchen.
You will use the facilities in a way that regards the rights and interests of other users; this includes but is not limited to; noise levels, the amount of space You are utilising, and Your use of the wireless connection.
You will not do anything which might invalidate any insurance policy covering part of a building or which might increase the premium. A copy of our insurance policy is available upon request.
You are to have in place Your insurance and indemnities for Your personal or business belongings, assets and tools.
You are entirely responsible for the safety of Your property and possessions while using the premises, and all such items must be removed when You leave each day, except for property stored in the pre-allocated lockers. Property left in the pre-allocated lockers or left unattended at Flok is still Your responsibility and we accept no responsibility for any loss or damage to Yours or any visitor’s property while using the premises, whether caused by negligence or otherwise.
You should maintain insurance for Your personal property. Such items are not covered under our insurance.
You are responsible for the acts and conduct of Your guests.
If alarms are triggered due to negligence and breaches of rules. Any and all costs occurred to Flok Space Ltd will be passed on to the company/ individual concerned.
You must not allow Your access card, fob or phone to be used by anyone else, and You must not “tailgate” someone else when entering or leaving the premises.
You will not make copies of any keys or other means of entry to the premises or lend, share or transfer any key cards to any third party.
If You lose Your key card or locker key, we will arrange for a replacement at £10 per key card/ key.
Without our prior consent, You will not use the name “Flok or Flok.Life” or use pictures or illustrations of the Premises in any advertising, publicity or other purposes.
You will not take or copy information belonging to other members or their guests without their permission.
You will not bring pets or animals into the Premises without our permission, except for guide/ hearing dogs.
You are responsible for ensuring You and Your employees are aware of the health and safety risks and take adequate care when in the space. Please see our Health & Safety noticeboard for our policies and fire evacuation documents to ensure You know Flok’s health & safety procedure.
We have a bandwidth-fair usage policy to ensure everyone has fast WiFi. If excessive bandwidth usage is detected consistently, we will contact You to propose a suitable solution, for example, a dedicated line, just for You! If You decline the suggested solution and the excessive usage continues, we reserve the right to restrict Your access at our discretion. An example of excessive resource usage would be someone using more than 5% of the available bandwidth over 24 hours. This would be more than 80GB of downloads per person in a 24hour period (which is way more than Your monthly data allowance!).

9. Acceptable Use Policy (“AUP” )

Flok does not monitor or exercise control over the content of the information transmitted or stored by our members, and You, the member, assume all responsibility for such information. According to the laws of England and Wales, Members may only use the service for lawful purposes. Sending bulk unsolicited emails and violations of system or network security are prohibited. Activities which demonstrably incite denial-of-service attacks (for example, the use of “bots” or “flaming” – general anti-social behaviour in online forums) are prohibited. Use of the Service for illegally sharing or distributing software and other intellectual property is forbidden.

No overnight sleeping on site.
No smoking/vaping at any time on the premises. This is a legal requirement.
No business activities involving pyramid schemes and or multi-level marketing.
No data or crypto mining.

10. Membership Charges

Payments are to be made by Direct Debit.
The Member Fees cover the memberships only for You.
We can alter the Member Fees at any time on one month’s notice to You. If You do not accept the change in the Member Fees, You will be entitled to terminate the Membership.
We reserve the right to add service or other penalties or fees to base membership costs to cover credit card fees, late payments and any additional costs.
Payments will be taken on the first working day of the month unless otherwise agreed in writing. All Member Fees due to be paid must be paid to Us, in full and cleared funds, within 14 days of the start of the relevant month.
If You fail to pay Your Member Fees or other charges owed to Us within 14 days following the due date, We reserve the right at our absolute discretion and with immediate effect to exclude Your access to the Premises or suspend Your Membership until the arrears are paid, or terminate Your Membership.
If payment via Direct Debit fails on more than two occasions, we may require You to pay a non-refundable administrative fee of £50.
We further reserve the right to pursue all remedies available under applicable law, including reporting You to appropriate credit reporting agencies in the event of any unpaid invoices hereunder.
All late payments (those over 14 days from the due date) shall bear interest at 8% per annum plus the Bank of England Base Rate, calculated from the due date until payment. This is in addition to an administration charge per outstanding invoice of £40 for debts under £1,000. £70 for obligations under £10,000 and £100 for debts over £10,000.
Member Fees cover all the services set out in paragraph 2, including maintenance and cleaning of the Premises; front desk and guest services; waste and confidential waste disposal; and printing stationery and consumables.
We reserve the right to charge You from the location You use most frequently, regardless of if You signed up there initially.

11. Termination

This Agreement shall start when You confirm Your Flok Membership online or in person and will finish at the end of Your chosen month as long as a minimum of 3 calendar months’ notice is given for Big Flok-ing Deal members and 30 days’ written notice for Join the Flok members.
We shall be entitled to terminate this Agreement immediately by written notice (i) in the event; You are in breach of any of Your obligations under this Agreement or (ii) otherwise at any time upon the expiry of 1 (one) calendar month written notice to You.
Termination of this Agreement shall not affect the rights of either party in connection with any breach of any obligation under this Agreement which existed before the date of termination.
Following termination of this Agreement, we will be entitled to dispose of Your property remaining at the Premises and charge You the disposal cost without any obligation to You to store such property.
We shall not be liable to You by reason of the disposal, and You shall indemnify us in respect of any claim made by a third party. Following the termination of this Agreement, we will not forward or hold any mail.
If You use our Registered Office service, it is Your responsibility to change Your address to a new one before the Membership is terminated. As a result, You give Your irrevocable authority for us to change Your Registered Office at Companies House to any other address You have provided us previously after seven (7) days following the termination of the Membership.

12. Miscellaneous

We may alter these Membership Terms at any time and may modify membership charges and other charges. All changes will be emailed to members or posted on our website 28 days before they take effect. By agreeing to the terms of this Agreement and by using the Membership, You accept that You are obligated to check our website for any changes to these terms and are bound by them. In addition, You agree that You will have been duly notified of the relevant alterations when an email has been sent by us or on our behalf to the email address You provided.
Any notice or other communication under this Agreement can be in writing and delivered by hand or sent by pre-paid first-class post or other next-working-day delivery services to the address You gave in Your online application. A notice or communication under this Agreement may be provided by email but shall only be accepted when receipt is confirmed.
You agree to indemnify us and keep us indemnified against all losses, claims, demands, actions, proceedings, damages, costs, expenses or other liability in any way arising from this Agreement and any breach of Your obligation contained in this Agreement and the exercise of any rights given by this Agreement.
Other than in respect of death or personal injury caused by our negligence, we shall not be liable for the death of, or injury to You or Your employees, customers or invitees or for damage to any property of theirs or any losses or damages or other liability incurred by them in the exercise or purported exercise of the rights granted by this Agreement. This Agreement, the Membership and the use of the Premises do not create any landlord and tenant relationship between You and us.
This Agreement is personal to You. You cannot assign Your rights or obligations under this Agreement or share the benefits of this Agreement with anyone else.
We cannot accept liability for any loss of business and data because of interruption or failure to provide services when we are doing maintenance or due to matters outside our control.
This Agreement constitutes the Agreement between You and Us and supersedes and extinguishes all previous agreements. You may not alter this Agreement except as may be agreed by You and Us in writing or as permitted by this Agreement.
Each party agrees that it shall have no remedies for any statement, representation, assurance or warranty not set out in this Agreement. Each party consents that it shall have no claim for innocent or negligent misrepresentation based on any statement in this Agreement.
If any Agreement provision is invalid or illegal, then the Agreement will be treated as excluding the invalid or illegal provision.
You agree that We may process, disclose or transfer any personal data that We hold on or concerning You provided that We take such reasonable steps to ensure that it is used only to full Our obligation under this Agreement for work assessment and fraud prevention or to make available information which We reasonably consider may be of interest to You.
Installing software on Your or Your employee’s computer may be necessary to utilise all the functionalities offered by us. In addition, from time to time, at Your request, We or our subcontractor may help troubleshoot problems. You may have in trying to access certain functionalities such as printing or accessing the internet. You agree that We or our subcontractor shall not be responsible for any damage to Your computer system relating to such technical support or downloading and installation of any software; We do not assume any liability or warranty of any manufacturer warranties are voided and offer no verbal or written warranty either expressed or implied regarding the success of any such technical support.
We reserve the right to claim and keep Small Business Rates Relief to which You may be entitled in respect of Your occupation and use of the Premises. At our request, You will complete and sign the appropriate application forms.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with this Agreement or its subject matter or formation.
You are responsible for maintaining the accuracy of the members’ names on the Flok portal. Changes to the individuals designated as Members must be notified to Us in writing by You with the full details of any new or departing Member and the effective date of any such change. Only those individuals on the Members List shall be deemed “Members” and entitled to the benefits described in these Terms if the number of Members exceeds the number allocated under Membership Details. You shall be required to pay an additional fee. We reserve the right to limit the number of additional members in connection with the Membership.

13. Data Protection

We process all personal data You provide to Us following our privacy policy. A copy is available on request and can also be found on the Flok.life website.

14. Indemnity

You shall indemnify us in full against all costs, expenses, damages and losses, including any interest, fines, legal and other professional fees and costs incurred by Us as a result of or in connection with any claim brought against us by anybody as a result of any action, or omission to act by You, any of Your Members or any of Your Guests.

15. Our Disclaimer and Limitation of Liability

We do not guarantee uninterrupted access to the internet and phones on the Premises. We shall not be liable for any losses You or any of Your Members or Guests suffered due to any disruption in service or any other issues with the internet connection we provide or any phone connections—use of printers or copiers or any other software or hardware provided at any of the Premises. We shall not be liable for any losses You or Your Members or Guests suffered due to the closure of any of the Premises or refusal of entry at any time.
We shall not be liable for the death of, or injury to You or Your Members, employees, or Guests or for damage to any property of Yours or theirs or any losses or damages or other liability incurred by You or them in the exercise or purported exercise of the rights granted by the Membership.
We cannot accept liability for
any loss of business;
loss of use or corruption of software, data or information;
loss or profits;
loss of or damage to goodwill;
indirect or consequential loss because of interruption or failure to provide Our services at any time.
Our total liability to You, whether tort (including negligence) for breach of statutory duty or otherwise, arising under or in connection with the Contract shall be limited to the Membership Fees paid by You in the 12 months preceding such breach.
To use the facilities offered by Us, it may be necessary to install software onto Your or Your employees’ computers. In addition, from time to time, at Your request, We or our subcontractor may help troubleshoot problems You may have in trying to access certain functionalities such as printing or accessing the internet. You agree that We or our subcontractor shall not be responsible for any damage to Your computer system relating to such technical support or downloading and installation of any software; We do not assume any liability or warranty of any manufacturer warranties are voided and offer no verbal or written warranty either expressed or implied regarding the success of any such technical support.
We reserve the right to review and alter these Terms to reflect the changing needs of the business and to comply with new legislation. All changes will be emailed to Members and posted on Our website 28 days before they take effect. The new terms will bind You from the effective date (as notified)

16. Catering Services – Our Disclaimer and Limitation of Liability

In addition to the making available of Meeting Rooms, we may (depending in which Premises You are making a Booking) make available to You Catering Services. Prior to the date of Your Booking, we will let You have details of the Catering Services available in the Premises of the Meeting Room that You have booked, pursuant to which You may pre-order any food or beverages required.
If Catering Services are provided by us at the Premises then, unless we agree otherwise at the time of a Booking, any food and beverages to be consumed in a Meeting Room must be purchased through the Flok coffee bar offered to You at the Premises.
We agree to allow You to consume food and beverages in a Meeting Room that has not been purchased in accordance with paragraph b, however in this case we reserve the right to apply a charge of £5 per person for any such food or beverages provided by You or by any third party catering service providers.
Any amounts payable in connection with the Catering Services ordered or any charges applied will be payable in accordance.
You are responsible for making the cafe staff aware of any food allergies and dietary requirements.
If the meeting room is cancelled and the food catering service has been ordered, You will still be liable to pay for the catering service in full.
We may require insurance and relevant documents for any external suppliers.

17. Meeting Room Bookings

Meeting Rooms are booked by You submitting Your request for a Booking on the Website, via the telephone or by attending the front desk of any of our Premises.
We will send You a Booking Confirmation recording the details of (including price payable for) that Booking. By proceeding with Your Booking, You agree to be bound by these Terms and Conditions in respect of that Booking.
You will need to pay for Your Booking in accordance with paragraph 4 below (as applicable). You will not have access to the room until the booking is paid for (if payment is not received 48 hours prior to Your booking we reserve the right to Your booking without notice cancelled without notice).
If there is any damage to any equipment or facilities, You will be charged the full price of replacement fees plus 10% to cover admin costs.

18. Force Majeure

We shall not be liable for any breach of these Terms and Conditions or any losses resulting therefrom caused by circumstances beyond our reasonable control, including, but not limited to, acts of God, fire, lightning, flood or extremely severe weather, explosion, war, terrorism, disorder, industrial disputes (whether or not involving our employees) network failures, or acts of local or central Government or other competent authorities.

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